We try to make it easy for you!!<BR><BR>Your satifaction is our number one goal!  If any items arrive damaged or defective, please let us know immediately by calling us at 541-389-9997 or sending us an email to: help@designlighting.net  We will remedy the situation as quickly as possible.<BR><BR>If you simply change your mind about an item, you may send the product back to us:<BR>Design Lighting<BR>1125 NE 2nd Street<BR>Bend, OR 97701<BR><BR>Some manufacturers charge a restock fee to return items to them.  If this is the case for your returned product, that amount, which varies by manufacturer, plus shipping charges will be deducted from your refund.<BR><BR>All returned products must be in new condition, having not been installed, and must be in the original packaging with all packing materials.